1. Introduction
At Emily Chorus, we value customer satisfaction and strive to provide high-quality products. If you receive a damaged or defective item, we offer a return and refund process under the conditions outlined below.
2. Eligibility for Returns
- Returns are accepted only for damaged or defective products received upon delivery.
- The product must be in its original packaging, unused, and in the same condition as received.
- Customers must report any issues immediately upon delivery.
3. Return Process
- To initiate a return, customers must contact us within 48 hours of receiving the product.
- Our team will assess the issue and provide further instructions.
- The item must be handed over to the delivery representative in its original condition.
4. Refund Process
- Refunds will be processed only after the returned item is inspected and verified.
- The refund amount will be provided in cash upon pickup of the returned item.
- Refunds apply only to the product amount and do not include any applicable delivery charges.
5. Modifications to Policy
- We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website.
6. Contact Us
For any return or refund inquiries, please reach out to us at [email protected].